Searching and Booking
How do I book?
You can easily make a directly booking on our website. You can first choose the city (we are currently available only in Athens) and then select the check-in date and duration of your stay to see available properties. Once you select the one you love, you can request a booking and a dedicated Wanderness agent will be immediately in touch with you.
Is this home available for the dates of my stay?
Yes, we continuously update the availability of the properties we list. By selecting your check-in date and duration of stay, you will only see available properties.
What info do I need to provide when I book?
Before booking, we ask everyone who uses Wanderness for a few pieces of information, such as your full name, email address, phone number and payment details.
Is my data safe?
We keep your data safe and follow global security standards to process your payments. Our company’s website is currently hosted on the Hetzner Cloud Services using the Open Source Drupal platform decoupled with NextJS technology and uses Stripe for our payment system. Hetzner Cloud Services provides us server infrastructure. Drupal is the online platform that allows us to sell our products and services to you through the NextJS interface. Your data may be stored through Drupal’s data storage and databases on secure servers behind a firewall per international standards. All direct payment gateways offered by Stripe and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. They are then being deleted safely and not used otherwise. As we keep improving our technology and infrastructure, we might switch to different platforms and technologies for website hosting and payment, always adhering to international standards.
A confirmation email is sent with every reservation. If you have not received one, please check that your email address is correct, and that the email hasn't gone to your junk or spam folder. If it is not there, please contact our team and they'll be able to send you a copy of the email. Email: firstname.lastname@example.org or call at +306981276896.
What happens if my reservation request is declined?
Your payment method may be temporarily authorised for a charge when you request a reservation, but this authorisation is voided and released back to the payment method if your request is declined or expires. We complete a charge only when a reservation request is confirmed.
If you have to cancel because of an unexpected circumstance that’s out of your control, we may be able to give you a refund or waive the cancellation penalties. (Learn More)
Payment, Pricing, Refunds
Pricing & Fees
All fees and charges are included in the total price displayed on the payment page. You will see the full breakdown of your charges before payment.
When will I be charged
The moment you finish your booking, your credit card will be charged:
- First month’s payment , including taxes and fees
- Security deposit
- Our booking fee
Do I have to pay a deposit and then pay the rest at my arrival?
No, you will have to pay 100% of the booking value at the time of reservation confirmation.
Upon confirmation of refund completion, the funds automatically return to your credit card. For an exact answer to when you can expect to receive this money, you should contact your bank. Most banks will typically take two or three working days to process the incoming payment.
To complete your booking, you will be charged a security deposit, depending on the property and duration of your stay. This is returned - if no damages - within a week after checkout.
What should I do if I break something at the place I'm staying?
If you break something at the place you are staying, you should contact your property manager immediately with details of what has happened. If compensation is required from your deposit, we will contact you with more details.
Check in process
We don't have a traditional front desk like you'd find in a hotel. Since there’s no lobby, we need to make sure you’re you before you arrive. We’ll ask you to verify your ID and confirm your email address and phone number, so we can send you reservation updates and check-in details.
Check-in and check out times
Check-in is at 2:00 pm, and checkout is 12:00 pm. We may be able to accommodate an earlier check-in or later checkout depending on availability. You can request early check-in or late checkout by contacting our Customer Service Desk.
Staying with us
What is the difference between Wanderness and the property partner/owner?
Wanderness is a booking platform partnering with the best vetter property managers and finest serviced properties available. Once you have booked, the property manager is entirely responsible for managing the home and your stay. If you have any enquiries regarding your stay, the property manager will be able to help you.
How do I contact my property manager?
The contact details of your property manager will be provided with the completion of your booking.
Will I have a parking spot?
Parking options will vary depending on the property. If you need parking during your stay, you can filter for properties that have parking available.
What are the House rules?
The following are prohibited:
- We do not allow smoking of any kind within our properties, including but not limited to nicotine, tobacco derived products and/or cannabis derived substances (including vaping and e-cigarettes); breaking this rule will incur a fine plus the cost to clean and deodorize the property.
- Unreasonable numbers of guests including any that exceed the maximum permitted by law.
- Number of overnight guests cannot exceed the maximum allowed for the unit, this information is posted on the website.
- Excessive noise.
- Disturbing neighbors or invading their privacy or security.
- Illegal substances or activity (e.g., involving drugs, the Internet, or otherwise, including illegal downloads or file sharing whether using our, your own, or a third-party device or Internet connection).
- Pornography production or prostitution.
- Dangerous or hazardous items (e.g., those that may increase the risk of fire or explosion such as candles or lighters).
- Firearms and other weapons (except those rightfully possessed by on-duty or off-duty law enforcement officials or licensed security guards).
- Placing of obstructions, signage, garbage, food, or personal items unattended outside the property.
- Creating unsanitary conditions (e.g., generating excessive trash or offensive odors, or attracting pests).
- Making any change, modification, alteration, or addition whatsoever to the property or its contents (including moving furniture around).
- Soliciting or loitering around the space or building.
- Commercial photography, film, or videography (without expressed written consent).
- Using the property for any purpose other than for personal accommodation.
You are responsible for your and your guests’ safety and security. Please read, listen to, and comply with any fire, health, or safety rules and regulations which are provided to you, let us know of any condition in, on, or around the property that you believe may be a fire, health, or safety risk to you or your guests, report to us any inappropriate conduct or behavior you or your guests observe in or near the property (e.g., potential loiterers or squatters), and lock all windows and doors before you leave the property. If you are experiencing a medical or other emergency, or believe you are a victim of or witness to a crime, please contact the nearest hospital and/or local police.
As a reminder, you are solely responsible for ensuring that you and your guests are aware of and comply with our Terms and Rules, including keeping the property clean and tidy and in the same condition as you found it. We hope you enjoy your stay!
Every Wanderness home will have been professionally cleaned to prepare for your arrival. Additional regular cleaning is available, upon extra charge. If you have any enquiries regarding your stay and the housekeeping services, the property manager will be able to help you.
Some properties allow pets to stay in their homes, while others prefer not to. If you do want to bring your pet with you, it's very important that you discuss this with our Customer Service before the reservation is confirmed.
Bath amenities, fresh towels and kitchen essentials are available. Please follow any instructions that have been provided to you or may be posted on the property. Your use of any amenities is at your sole risk. Guests younger than 18 years must be accompanied by an adult when using any amenities and other common areas.If you need something replaced, repaired, or restocked during your stay, our customer support team is available 24/7. Some requests require that we enter your property, with your permission. It is our policy to always knock and identify ourselves before doing so. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a certain time to meet you in person, let us know.